Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and more at checkout.

Can I modify or cancel my order?
Contact us at info@leveranne.com within 24 hours of placing your order. After that, orders may already be in processing.

Shipping

How long does shipping take?
Standard US delivery is 5–1 business days after a 1–3 day processing window.

Do you ship internationally?
Yes, to select countries. Delivery takes 7–15 business days.

Will I get a tracking number?
Yes — you’ll receive one via email once your order ships.

Returns & Refunds

What’s your return policy?
We accept returns within 30 days of delivery for unused items in original condition.

My item arrived damaged — what do I do?
Email us within 48 hours with photos at info@leveranne.com and we’ll resolve it quickly.

How long do refunds take?
5–7 business days after we receive and inspect your return.

Products

Are your products ethically sourced?
Yes — we carefully vet every supplier for quality and responsible production.

Do you restock sold-out items?
Sometimes. Sign up for restock alerts on the product page.

Still Have Questions?

Reach us anytime at info@leveranne.com and we’ll get back to you within 1–2 business days.